Question 1

How old does my puppy need to be to attend Puppy School?

Accepted Answer

Puppies can start from 8 weeks old with their first vaccination. Older puppies are welcome too — tell us your puppy's date of birth and we'll point you to the right class or a private session.

Question 2

What vaccinations does my puppy need?

Accepted Answer

Puppies need at least their first vaccination before Puppy School, and the portal will tell you when the next one is due for your class. If you're unsure, confirm with your vet before booking.

Question 3

How much is Puppy School?

Accepted Answer

Puppy School is $149 AUD for 4 weeks of classes (45 minutes per class). Maximum 6 puppies per class for personalised attention. Includes a free treat pouch and access to our online video library.

Question 4

Where are classes held?

Accepted Answer

We run group puppy school at Kawana Scouts Hall in Buddina. See our Service Areas page for current venue details and available classes.

Question 5

Do you cover my suburb for private sessions?

Accepted Answer

Charlotte travels across the Sunshine Coast — North, Central and Hinterland — for private puppy consults, walk & trains and home check-ins. Use the postcode lookup on our Service Areas page to confirm.

Question 6

What if my dog has behaviour issues like reactivity or aggression?

Accepted Answer

Severe behaviour concerns are best addressed through Private Training. Please email admin@pawsclawstails.com.au with your suburb, dog's age and a brief description, and Charlotte will personally review your enquiry.

Question 7

Do you offer online courses?

Accepted Answer

Yes — visit our Online Courses page for self-paced video training you can watch from anywhere. Topics range from foundations to fun tricks and activities.

Question 8

What training methods do you use?

Accepted Answer

Non-aversive only. We are 100% fear-free and evidence-based. No fear, no force, no shock or prong collars — ever.

Question 9

How do I book a Therapy Dog assessment?

Accepted Answer

Therapy Dog assessments are by Wishlist referral only. Please contact Wishlist first at therapydogs@wishlist.org to express your interest. Once referred, Charlotte runs the assessment for the Wishlist Therapy Dog Program at SCUH.

Question 10

What if I need to cancel or reschedule?

Accepted Answer

Get in touch as early as possible via email or phone. See our Terms and Conditions for the full cancellation policy.

Quick answers.